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Best Boutique Hotel Services in UK

Looking for the simplest hotel chain to remain at within the UK? We've rated UK hotel chains, supported the experiences of quite 4,00 customers.

Normally you would be willing to forgo the turndown service if the sheets were clean and therefore the price came in at but £50. Then coronavirus turned our world the wrong way up and it wasn't just an honest night's kip that was at stake. This year's survey results have highlighted that in the pandemic you were willing to pay extra money for a hotel stay. There is spa online booking. So, how did the UK's hotel chains fare? Did one among the various Hilton brands bag a top-five spot as usual? and may Britannia, a hotel chain that sometimes languishes at rock bottom of the table, finally climb a couple of notches?



Large UK hotel chains

his year's results, which are supported 4,326 experiences, saw Sofitel land the highest spot. However, Premier Inn, Holiday Inn Express and Hilton Hampton also scored highly and, along side Sofitel, are Which? Recommended Providers (WRPs). Britannia Hotels received one star for cleanliness, and therefore the lowest customer score for the eighth year running. It seems that this hotel chain has no inclination to rectify its major shortcomings.
You told us you felt like your holiday had started early when you checked into the Sofitel at Gatwick or Heathrow, two of its three UK-based hotels. And the chain's five-star central London property, St James, which occupies a former bank, is even more decadent. Think dazzling chandeliers, plush banquette seating and gleaming marble floors. There is spa online booking. Sofitel hotels are pure luxury – but you pay for the privilege, with rooms costing £148 a night on average. The hotel chain's sweep of five stars across most categories in our results table means customers value everything from its bathrooms and bed comfort to its customer service. So it's unsurprising that survey respondents repeatedly used the word 'quality' to describe the chain. Sofitel was the only large UK hotel chain to clinch a full five stars for cleanliness.

Hampton by Hilton

Usually a minimum of one branch of Hilton slips into the highest five of our results table, and this year it had been Hampton by Hilton. the united kingdom hotel chain, which targets both business and leisure customers, promises to be 'high-quality and consistent'. But is it up to scratch? Our survey respondents seem to think so. those that stayed at the Hampton by Hilton at Gatwick and Bristol airports particularly enjoyed the convenience of being on the brink of the terminals. generally , the hotel chain scored mostly four out of 5 stars across the categories in our results table, including bedrooms, bed comfort and cleanliness. One customer commented: 'No frills, but an honest standard'. However, it didn't fare so well for quality of food, gaining a mean three stars during this category. At £80 an evening , on the average , for an area at a Hampton by Hilton, the hotel chain appears to be affordable , although it received a mean three stars out of 5 for value for money. Which? verdict: Clean, quality lodgings at an honest price, with free breakfast always included.

Small and medium UK hotel chains



A little like Center Parcs for grown-ups (no kids are allowed), Warner Leisure has 14 historic properties in scenic country and coastal locations across the united kingdom . Customers awarded it four or five stars in every category in our results table, with cleanliness and bed comfort proving to be big hits. the large draw is that the hotel chain's range of added extras. the worth usually includes gym and pool access, daily activities (such as archery and golf) and evening entertainment. As for food, you'll choose bed and breakfast or choose the half-board option – you'll expect a full three-course meal each night. While a occupy a Warner Leisure hotel is never cheap, at £125 an evening on the average , together satisfied customer commented: 'It's expensive but worthwhile .' Another chipped therein their stay was 'good value for money considering the quantity of activities and sort of entertainment on offer'.

Worst hotel overall

The chain received only one star for cleanliness and bathrooms, too. Britannia hotels can look appealing from the outside; the chain's Folkstone hotel occupies a major position on the harbor. But we discovered a typical basement room inside to be dirty and drab. One customer described the chain's Scarborough hotel:


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